Privacy
Policy

1. Introduction

Deepak Carpets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our products and services.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, phone number, and company name when you submit an enquiry
• Shipping and billing address for order processing
• Product preferences, specifications, and customisation requirements
• Communication records when you contact us by email or phone

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide product information
• Process orders and manage business transactions
• Send you relevant updates about products, pricing, or new collections
• Improve our website and customer experience
• Comply with applicable legal obligations
• Prevent fraud and maintain the security of our systems

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners only in the following circumstances:

• Logistics and shipping partners to fulfil your orders
• Payment processors for secure transaction handling
• Professional advisors (legal, accounting) as required
• Government authorities when required by law

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

We use cookies to:

• Remember your preferences and session information
• Analyse website traffic and usage patterns (via analytics tools)
• Improve website performance and content relevance

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Business enquiry data is typically retained for up to 7 years for compliance and audit purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your personal data (subject to legal obligations)
• Objection to certain types of data processing
• Withdrawal of consent at any time

To exercise any of these rights, please contact us at info@deepakcarpets.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: